The time I need to prepare an order for shipping varies. For details, see individual items.
We will only use your address once to print shipping label. We will never use your personal information for promotion or advertising purposes. We will never sell or give your personal information to any 3rd party. Your privacy is safe with us.
We usually ship within 24 hours. So delivery time will be 2 - 4 days. We ship via FedEx 2 days express Mon - Wed, and ship via USPS Priority Mail Thur - Sat.
If your item arrives damaged, please email us a photo of the damaged item, we will file insurance claim for you and offer free replacement or full refund.
Please provide a SAFE and COMPLETE address for accurate and speedy delivery. If your address incorrect caused the package returns, we will charge you extra $10 to $20 fee to ship your order again.
Yes, all 3 type of incense (Cone, Coil and Stick) are made from all natural materials, no additional chemicals added. I can't promise they are organic, but incense materials were all natural.
However, If you have asthma or other allergies and breathing issues, stay away from commercial incense might be a good idea. You can still use the burner but not the incense. You need to order specialty loose grain incense.
Bottom line, please consult your doctor if you have concern for incense smoke allergy.
Of course, that's what are here for. Email me your request before purchase. If your message is too long for the Etsy box, you can email me directly. I will print it out and add in the package.